CUSTOMER SERVICE SECOND TO NONE
Ingram and Associates believes the process we have followed since 1987, has proven we are committed to provide excellent customer service. This goal, combined with our work ethic, dependability, integrity and loyalty makes us your reliable resource. Through the course of our working relationship, you can be assured of consistent communication, project management and timely accurate billing.
Our services include:
• 24-Hour Help Desk
• Equipment recommendations
• On-Site Support
• Pre-purchase evaluation of graphic arts equipment
• Mac and PC installation and setup
• Memory upgrades
• System design and diagnostics
• Server recommendations
• Server administration
• Network design and troubleshooting
• Mac and PC troubleshooting and repair
• Hardware/software inventory documentation
• Software installation and upgrades
• Software training
• Help with printer problems
• File compression/decompression
• File transfer method analysis
• Graphic format conversion
• Font and support-file management
• Mac/PC file conversion
• e-mail or Internet software configuration
• Web site mastering, maintenance, management and more.
• Mobile device support
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